I enjoy taking little weekend trips to Portland Oregon. I usally like to stay at the Residence Inn. For the last three "staycations" I have not been able to use my points in order to reserve a room or two, for that matter. I am told that there is only a few rooms availible for Reward members. So my question is, what good is having 200k + points for rooms that you can never get to use them.I have been a Platinum member for the last four years and have aready stayed 92 nights this year already. I have been faithful to your Hotel and in return, all I am starting to hear is "Sorry Sir, out of my control". If the the hotel was full, I would understand, but to turn away your highest level members when you have empty rooms is, in my opionion, poor business.Theres a reason most of us stay with a particular brand of hotels, if it's Marriotts trend to limit and deny their members stays that they have earned, then maybe I need to change brands.
↧