Just curious if anyone has encountered this situation.
Marriott stopped updating my Rewards account just before I reached Platinum status. I have called, emailed, spoken directly with sales personnel at my normal hotel and no one seems to be able to resolve this problem. Even worse, I don't think they care. Any ideas?
I've spoken with Hilton and they've offered to bring myself and my team over and match our rewards. Any feedback is appreciated. Thanks a lot.