Curious question as it does not happen to me very often. I am staying at the Henry Autograph Hotel in Dearborn MI. It is a nice hotel but they were swamped when I checked in yesterday (Friday). The woman at the desk was by herself. She quickly checked me in offered me breakfast vouchers (Platinum Premier) and said thank you. I thought that it was off she said nothing of the gift. I went back down the next morning to ask about it and she was there again. I asked why I was not offered it and she told me she just gave me the points, no apology nothing. Having been Platinum the last 12 years I can count on one hand how often this happens and usually I am called as soon as I get to my room to apologize and ask what I would like and usually receive both points and a gift. This woman saw no need. At this point I am curious what the group would say I do besides just suck it up and chalk it up to poor customer service at the Henry? Thanks