eliteBooked a room at the Courtyard Kingston, NY. I booked a suite for 179, and then cancelled it and booked a regular room at 149. I already put out a few hundred skiing local resorts and my thinking was I could just request an upgrade as a Gold Eliete upon check-in since I had noticed the suites had been available for weeks, and right up until the night when I checked in they remained available.
At check in, I requested an upgrade to the Suite to which the attendant sates "there are none available". I then respond, there appear to be lots available on your website, to which he acknowledged and stated "there are only 3 rooms available for upgrade and they have been used up".
Curious to know whether this a marriott policy/decison or local management to offer only 3 rooms as upgrade eleigble while others are available yet appear to go idle overnight? And where did the number 3 come from? At least pick an even number, or have a make it a percent of rooms.
Either way..... I love marriot brands and promote them often but this one left a bad taste in my mouth. Ill be sure to share this experience across a range of travel and skiiing websites so maybe the hotel will pick up on it.