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Help!!! Rewards Account Went to Zero With No Rollovers!!

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Good evening!

 

Hopefully, someone here can give me a bit of direction as it seems all of my status has been reset at the beginning of this year?

 

As of December 31, 2014 I was one night short of gaining Platinum status.  Now my account tells me I need 49 nights to renew Gold and 74 nights to achieve Platinum status.

 

Is there any way I can back and look at my status as of 12/31/14?  I am not sure exactly how many nights I rolled over from 2013 to 2014, but I do not think it would be in excess of 24.  Therefore, I should be entitled to some rollover nights for this year.

 

Has anyone else experienced this?

 

Thanks for you help and direction.  Also, this is my 3rd year as a Marriott Rewards member and I have never been set back this far in my status.

 

Thanks again.

 

BP


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