I travel nearly every weekend with a small group of people and in most locations, we have a group rate set up. Some locations we stay at Marriotts, and some at CY's. Each week we provide the hotel with a group rooming list and they respond with confirmation numbers for each individual group member. I'm responsible for making the reservations and obtaining the confirmations for the group, so I typically provide my MR number at the time of my reservation so that it's already on my individual reservation when I get there. My experience is that when we stay at a CY, within minutes after I email my MR number to the coordinator, I can see the reservation on my mobile app. Also, after checkout, my MR points post to my account within 2 days. HOWEVER, when we stay at a full-service Marriott, the reservation does not show on my mobile app and I ALWAYS have to wait 10-days and then send in a missing stay form. Since the reservation doesn't show on my mobile (or online) when I check in at a Marriott, I ask again to add my MR number to the reservation and they always tell me it's already there (and confirm it's correct). I also always verify it shows on my final reciept. The ONE time I stayed at a Marriott hotel where we did not have a group rate and I made my reservation direct online, the reservation showed up on my mobile and the MR points posted to my account the same day I checked out. All that to ask a question...
Do any of the insiders or moderators know what the difference between the CY's and the full-service Marriotts are when it comes to making group reservations with a rooming list? Why do they not show up online and why do they not post automatically? It's frustrating to have to chase points every week.