Some things come to me about a decade after they should. The Veteran's Administration (VA) sent me (and possibly a lot of you too) a personalized package containing benefit information. When I read the last few pages I realized that my former ID card for the VA was bit longer valid, in that it contained both my date of birth and my SSN on the raised lettering and the printed section too.
Dreading the treatment by the bureaucrats and the bureaucracy, I headed to the clinic, about five miles from home and was pleasantly surprised by the service and the experience. There is a lesson to be learned and Marriott as well as other service providers might take note.
- I was welcomed entering the door, and given specific instructions on what to do next.
- I met with a counselor who was polite, courteous, and seemed to enjoy her job, introducing herself
- At the conclusion of the meeting she stood and thanked me for my service to the country.
So, I left feeling good, feeling that I had been served, and willing to give VA high marks for treating us as a group so well.